24 February 2012
Early in 2009, our company identified a need to have a higher level of computer training for a number of our employees. At that time, I examined several programs offered through local higher learning institutions, but was concerned with the amount of time they took in relation to the overall benefit to each employee. As an alternative solution, we brought LeAnn Conrad in to do one on one computer training in various Microsoft Office programs with a number of our employees. To say we were pleased with the results would be an understatement. LeAnn worked with each employee for one to two hours at his or her workstation. In that time, she spoke with the employee about what he or she was currently doing with their primary Office program and what he or she needed to do with the program. From that short discussion, LeAnn was able to adapt her training to fit each person’s needs and wants. By the end of their sessions, each of the nearly 10 employees with whom LeAnn had worked reported that LeAnn’s training had decreased the time spent on several individual tasks. This allowed them to complete an increased number of tasks daily. One employee even noted that, by working with LeAnn, she had learned how to write an Excel Macro that would cut a single task she had previously done manually, which took from three to four hours daily down to a few key strokes. In today’s business environment where employees are being asked to increase their workloads but not their time on the job, this increase in efficiency is obviously invaluable. In addition to showing a high level of competency with her training skills, LeAnn showed herself to be very personable.
In short, LeAnn proved herself to be not only very knowledgeable in each of the Microsoft Office programs, but also able to effectively pass that knowledge on in a fairly short time frame. Each of our employees who LeAnn worked with came away better equipped to do his or her job more efficiently and with equal or improved accuracy.
Lou Grupe
Quality Tech/ Training Co-Ordinator
RiverStar, Inc.
Winona, MN
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